Even though I was excited about the double speed broadband , I wanted to give it some thought before I locked myself into a new contract. Personally, I had no idea there was a new contract until I called the customer service team. If you took the upgrade, were you locked into a 12 month contract and, if so, were you warned about it first? View Results. I should add that I have also had the problem with incremental price increases. In addition, my broadband speed did not increase with the alleged upgrade with landed me with a new 12 month contract without telling me.
For the last 12 months the broadband has been poor in particular after 6pm in the evening, something I have complained repeatedly about with Virgin but no improvement. I am waiting for the upgrade to 50MB which they said was going to happen last year! However, the reality appears to be somewhat different. In reality, their measured speed has never exceeded 50Mb.
The latter is only equivalent to the slowest service band offered by Virgin, so arguably they should only have been offered and charged for that service, if it is the best that Virgin can actually deliver in their street.
My friends have now started to compile a log of speed test results and will be using these to support a complaint to Virgin about their under-performing broadband connection.
Highly confused I rang Virgin Media to ask why for them to tell me why it was this price with their reply was stating their prices had risen again then arguing for a bit about how I did not agree to this price. Then while I was there I asked how long I have left on my contract as I was sick of them rising their prices when they felt like it!
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Anyone who gets their broadband from Virgin Media and has a pay-monthly contract with O2 will be able to benefit from faster download speeds and extra data for free, from today.
Virgin O2, the company formed from the recent merger of Virgin Media and the O2 telecoms network, is launching Volt — a new service that will double the broadband speeds and data allowances of customers signed up to both brands, as well as offering discounts on devices. Eligible customers will be able to move up to the next available tier of broadband at no extra cost. Those who are eligible can register for Volt for free via the MyO2 app or via their account online.
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