Passes are available at retail outlets and online. How to Buy. Ticket Vending Machines. Ticket vending machines allow you to purchase day Rolling Passes and Stored Value Cards using Cash or Credit Card, 24 hours per day, 7 days per week. Mercantile Center Arcade E. Closed weekends and major holidays. You need to validate your metroCARD every time you get on a bus, train or tram unless you are catching a free bus or tram service , or when you enter or exit barrier gates at selected stations.
Find out more about how to catch a bus, train or tram. Anyone can buy a regular, concession or student metroCARD. However, if you are travelling on a concession or student metroCARD, you must also carry your relevant concession card or student ID card with you.
You will need to show it to your driver or inspector if they ask for it. A metroCARD account must be in the name of the person who will be managing the card and paying for any auto recharges, even if someone else is using the card. For example, a parent can setup an online account in their own name, then register and manage the various cards their children are using. Only the registered account holder can make changes and you will need to pass an identity check before staff can access your account.
If you want to remove a metroCARD that has an active auto recharge from your account, you need to deactivate the auto recharge before we can remove the card. When you start the reset process, you will receive an email with instructions for completing the process. Only the account holder can access the account, so make sure you have some identification.
If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on Funds are available within an hour and will load to your metroCARD next time you validate it if you recharge:. Our systems update overnight, so it can take up to 48 hours for your balance and transaction history to show in your metroCARD account.
When you recharge using a vending machine, do not remove your metroCARD from the machine until it shows the new balance on the screen and asks you to validate the card. When you recharge your metroCARD online or over the phone, you need to validate it within three months to load the new credit. If you do not validate it within three months, contact us and we can reactivate the recharge transaction for you.
Use our interactive map to search for your nearest recharge location. You can choose your auto recharge value for any metroCARDs registered to your account. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged your metroCARD, and will display the new balance on the screen.
Any auto recharge changes you make online or by calling the InfoLine will be ready overnight, which is when our systems update.
You will need to validate your metroCARD at a barrier gate or on-board a bus, train or tram to apply the update to the card itself. If you try to recharge your metroCARD at a vending machine and cancel the transaction after you have paid, it will be automatically paid back to your bank account within 10 business days. After this time, you may need to contact your bank for details of the transaction.
If an auto recharge payment fails, we will email you to tell you how much you owe and how to pay. If you do not pay by the due date, we will cancel your auto recharge and, potentially, your metroCARD. If you have any queries about a debt-related email you receive, you can reply to it directly for help. If you have any general questions or issues with your auto recharge, please call the InfoLine on You can buy the passes:. Load, Tap and Go! Learn how to TAP.
For additional TAP questions please visit taptogo. Exact change is accepted on buses that do not have All-Door Boarding. Transfers are not included. More than half of Metro riders qualify for some type of discounted fare. You must qualify and apply for the programs before receiving the discount. Or check to see if your school is part of the U-Pass program. Sign up today. If you frequently ride Metro in combination with other transit systems, EZ Pass could provide additional savings.
Assistance for low-income individuals that may be used to obtain transportation subsidies or free regional ride options. Metro offers Employer Annual Pass programs that are a low-cost, high-value benefit and help to reduce stress, improve health and save money.
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